Frequently Asked Questions

Click the relevant topic below for help with your query.

What Kind Of Massages Do You Offer?
How Much Do Your Massages Cost At Jacks & Buckley
Do I Need To Make An Appointment For A Massage?
Can I Combine Massages With Other Spa Treatments?
Can I Purchase A Package As A Gift For Someone Else?
How Long Do Packages Typically Take To Complete?
Can I Schedule Multiple Appointments To Redeem All The Services Included In A Package?
What Is The Cancellation Policy For Package Appointments?
How Do I Book A Package At Jack's And Buckley Salon?
What Are Packages, And What Do They Include?
Can I Customise A Package To Include Specific Services Or Treatments?
Are There Any Discounts Or Special Offers Available For Packages?
How Far In Advance Should I Book My Makeup Appointment?
What Should I Expect During A Makeup Consultation?
What Makeup Brands Do You Use?
Do You Offer Bridal Makeup Services?
Can I Request A Specific Makeup Look For A Special Occasion?
Can You Accommodate Group Makeup Bookings?
How Long Do The Results Of Hair Removal Treatments Last?
Is Hair Removal Painful?
Are There Any Post-Care Instructions To Follow After A Hair Removal Session?
Can Hair Removal Procedures Be Tailored To My Needs?
What Hair Removal Services Do You Offer At Jack's & Buckley Salon?
Which Areas Of The Body Can Be Treated With Your Hair Removal Services?
What Is The Difference Between Waxing, Threading, and Sugaring?
How Do I Prepare For Waxing?
Is The Treatment Suitable For All Skin Types?
Can I Combine Different Treatments During The Same Session?
Are There Any Health Conditions That Could Prevent Me From Having Treatments?
How Do I Book In For A Treatment?
What Is included In The Frangipani & Wild Rose Foot Scrub, Foot Mask & Massage?
What are the benefits Of A Lymphatic Drainage Remedy - Hand, Arm & Shoulder Massage?
How Does The Thai Foot & Leg Poultice Massage Benefit Tired Feet And Legs?
How Often Should I Get Pedicure Treatments?
How Do I Book In?
How Long Will The Results Last?
Are Lash And Brow Treatments Suitable For Everyone?
How Do I Prepare For My Appointment?
What Is Brow Tinting, And How Is It Done?
What Are Lash Extensions?
What Is Brow Lamination?
Can You Do Facial Hair Removal?
Is There Anything I Need To Do To Prepare For My Treatments?
What Is The Best Massage Choice For Me?
Are There Benefits To Receiving Regular Massages?
How Often Should I Schedule A Massage?
Who do you cater for?
How much does a cut cost at Jacks & Buckley?
Do you have late night opening at Jacks & Buckley?
Do you offer free hair consultations?
Is there anything I shouldn't do after a facial or peel session?
How do I prepare for a facial or peel appointment?
Can facials and peels help with acne?
Is there an age limit for receiving facials and peels?
What skin peels do you offer?
Are facials and peels suitable for all skin types?
What is the recommended frequency for facials and peels?
Can I combine facials and peels with other skincare treatments?
How soon can I wash my hair?
Will hair smoothing make my hair straight?
How often should I have hair smoothing treatment?
How should I sleep after hair smoothing treatment?
What is hair smoothing?
Is there a difference between hair smoothing and hair straightening?
Is hair smoothing suitable for all hair types?
Can I colour or bleach my hair after a hair smoothing treatment?
How do I maintain my hair extensions?
Can I colour my extensions?
How do I schedule a consultation for hair extensions?
How much do hair extensions cost?
What types of extensions do you use?
How long do hair extensions usually last?
Can I style and treat my hair extensions like my natural hair?
Will hair extensions damage my natural hair?
Do I need to have long hair to have a balayage?
Do I have to have a blonde balayage?
How long will a balayage appointment take?
What’s the difference between ombré and balayage?
What is balayage?
Is balayage suitable for all hair types and colours?
Do I need to come in for regular touch-ups with balayage?
How do I maintain my balayage hair color at home?
What colours do you offer at Jacks & Buckley?
Do you offer consultations before the colouring appointment?
What brands of products do you use at Jacks & Buckley
What hair colouring services do you offer?
Do you offer vegan or cruelty-free hair colour?
How do I prepare my hair for a colouring appointment?
How often should I schedule hair colouring appointments to maintain my colour?
What if I'm not satisfied with my hair colour?
Can I request a specific stylist?
How often should I get my hair cut?
How should I prepare for my hair appointment?
Do you offer haircuts for children?

At Jacks & Buckley, we offer a variety of massages tailored to suit your needs. Some of these massages include our Bamboo Fusion Massage, Sports Massage, Swedish Massage and Egyptian Head Massage. You can view a full list of our massages and descriptions for each one here.


Our massage prices range between £30 to £45, you can view a full list of our prices here along with all the prices for our other beauty services!

We'd recommend booking an appointment to avoid disappointment and ensure availability. You can book an appointment with us online or via our phone on 0115 950 1700.

Absolutely! We offer packages such as our 90 Minute Perfect Pamper Package which includes a full body massage, Indian head & scalp massage and a detoxifying facial. You can view our full pack options here.


Absolutely! Our packages make excellent gifts for loved ones or friends who deserve a pampering experience. You can get more information about purchasing packages as a gift by calling us on 0115 950 1700.

The duration of each package varies depending on the specific combination of services included. Our team will provide you with an estimated duration for your selected package when booking your appointment, allowing you to plan your visit accordingly.

Our staff will work with you to coordinate your appointments and ensure you receive all the treatments included in your package within a timeframe that suits your schedule.

We understand that plans may change, and sometimes cancellations are unavoidable. Please refer to our salon's cancellation policy, which may vary depending on the package and the individual services included. Our team will be happy to provide you with detailed information regarding our cancellation policy when booking your appointment, or you can call us on 0115 950 1700 for further information.

To book a package, simply contact our salon directly on 0115 950 1700 to speak with our friendly team. We'll be happy to assist you in selecting the perfect package for your needs and schedule your appointment at a convenient time.

Packages at Jack's and Buckley Salon are selected combinations of our most popular services designed to offer clients a comprehensive and indulgent experience. Each package typically includes a selection of treatments or services tailored to specific needs or occasions.

While our packages are pre-designed to offer a convenient combination of services, we understand that individual preferences may vary. We are happy to discuss your preferences with you to see if we can accommodate your requests.

We occasionally offer special discounts or promotions on our packages as part of our commitment to providing exceptional value to our clients. Be sure to check our service packages or inquire with our team about any ongoing offers when booking your package.

We recommend booking your makeup appointment as soon as you have a confirmed date for your event, especially for weddings and other special occasions. This allows us to secure your preferred time slot and ensure we ave plenty of time for consultations and preparations.

During a makeup consultation, our experienced makeup artists will discuss your make-up preferences, skin type, any allergies or any sensitivities, and the desired look you wish to achieve. We'll work closely with you to understand your vision and customise the makeup application to suit your unique style and features.

We use a combination of high-quality, professional-grade makeup products from reputable brands known for their performance and longevity. To learn more about our products you can call us on 115 950 1700 . You can also book a consultation online.

Yes, we specialise in bridal makeup services to ensure you look radiant on your special day. Our bridal makeup includes a personalised consultation to understand your preferences and desired look, followed by a professional application using high-quality products to enhance your natural beauty and ensure long-lasting wear on your perfect day.

Absolutely! Our skilled makeup artists are adept at creating a wide range of looks, from natural and subtle to bold and glamorous, based on your preferences and the occasion. Whether it's a wedding, prom, or a themed party, we can tailor the makeup to suit your style and event.

Yes, we can accommodate group makeup bookings for events such as weddings and proms Whether it's for the bridal party, a group of friends, or a special event, we can arrange multiple makeup appointments to ensure everyone looks their best for the occasion.

The duration of results depends on individual factors such as hair growth rate and texture. Generally, you can expect smooth skin for several weeks following a hair removal session. With regular treatments, you may notice a reduction in hair growth over time. These results are dependent on each person and may vary.

While some discomfort may be experienced during hair removal treatments, our skilled technicians strive to minimise any discomfort and ensure a comfortable experience for our clients. Techniques such as applying soothing creams or using quick, precise movements can help alleviate discomfort. If you have any concerns, our team will be more than happy to address these before any treatments!

After your hair removal session, it's essential to avoid sun exposure, hot baths, and tight clothing to prevent irritation or ingrown hairs. We recommend applying a soothing lotion or gel to calm the skin and keep it hydrated. Exfoliating the treated area gently a few days after the treatment can also help prevent ingrown hairs. Our team will provide you with any extra aftercare tips after your treatment and address any concerns they may have.

Yes, our experienced technicians can tailor hair removal treatments to meet your specific needs and preferences. Whether you prefer a particular waxing technique or hair removal product, we strive to accommodate your requests and ensure a personalised experience. You can always book in for a consultation prior to your appointment to discuss any preferences!

We offer a range of hair removal services for all genders, including waxing, threading, and sugaring, to effectively remove unwanted hair from various areas of the body.

Our hair removal services cater to both men and women and can target various areas such as the eyebrows, upper lip, chest, back and shoulders, face, arms, legs, underarms, bikini area, and more.

Waxing involves the application of warm wax to the skin, which adheres to the hair and is then quickly removed, pulling the hair from the root. Threading utilizes twisted cotton thread to precisely remove unwanted hair, especially from delicate areas like the eyebrows and upper lip. Sugaring involves a natural paste made from sugar, lemon, and water, which is applied to the skin and then removed in the direction of hair growth, minimising irritation. Each of these methods is super effective and will work despite your request!

To ensure optimal results and minimise discomfort, we recommend exfoliating the skin gently before your appointment to remove dead skin cells and prevent ingrown hairs. It's also advisable to avoid sun exposure, moisturisers, and hot baths immediately before the treatment. Our team will provide you with aftercare information after your waxing session. If you have any concerns you're welcome to ask before any treatments!

Yes, our pedicure treatments are designed to suit various skin types. Our experienced therapists will assess your skin type, and condition and tailor your treatment accordingly to ensure the best results while addressing any specific concerns you may have.

You can absolutely mix and match treatments based on your preferences and needs. Our therapists will be happy to create a personalised experience tailored to your requirements. We can combine different services to address specific areas of concern and provide maximum relaxation.

While our treatments are generally safe and beneficial for most individuals, it's essential to inform your therapist of any medical conditions, allergies, or injuries you may have before starting the session. Certain conditions may require modifications or adjustments to ensure your safety and comfort during the treatment. If you have any concerns you can always speak to the team before booking any treatments!

You can book a consultation here you can also call us on 0115 950 1700. You're also welcome to pop into our salon and book an appointment with us as well as ask us any queries you may have.

This treatment includes an exfoliating foot scrub using Frangipani & Wild Rose extracts to remove dead skin cells and leave your feet feeling beautifully soft. We then follow this by applying a nourishing foot mask to hydrate and replenish the skin, ending with a relaxing foot massage to soothe tired feet.

This lymphatic drainage massage focuses on the hands, arms, and shoulders. This massage focuses on reducing fluid retention and improving circulation. leaving you feeling refreshed and rejuvenated. If you wish to learn more about this our team will be happy to provide more information!

This Thai Foot & Leg Poultice Massage is designed to reduce inflammation in the legs and feet, easing muscle tension, and improving circulation in tired feet and legs. This traditional Thai technique uses warm herbal poultices applied to the legs and feet combined with massage techniques to promote relaxation.

The frequency of pedicure treatments depends on each person's individual needs and preferences. For optimal results, we recommend scheduling treatments regularly, such as once every 4-6 weeks, to maintain healthy and beautiful hands and feet.

You can book a consultation online here and you can call us on 0115 950 1700. Our team are happy to provide you with any information you need prior to your appointment.

The duration of these treatments varies depending on which you go for. Generally, brow lamination can last 4-6 weeks, whereas lash extensions can last anywhere between 4-8 weeks before requiring a touch-up.

Lash and brow treatments are generally safe for everyone, however, some people may be sensitive to the products used or may have specific medical conditions which prevent them from using products. You can always speak with our team before any treatments to discuss any concerns.

Depending on the treatment a quick patch test must be carried out 48 hours before any lash or brow treatment that uses glue or tinting products. This is to ensure that you do not have an adverse reaction to the products used during the treatment.

Brow tinting is a treatment that involves applying a semi-permanent dye to the eyebrows to enhance their colour and definition. This process typically takes around 10-15 minutes and can help to fill in thinner areas of your eyebrows.

Lash extensions are a cosmetic beauty treatment used to add length, thickness, and volume to natural eyelashes. We offer a variety of lash extensions including Classic Lash Extensions which are applied to one lash at a time in a ratio of 1:1. Hybrid Lashes are added in a variety of lengths to create a wispy look, and finally Russian Volume Lashes which are added as sets of lashes or fans to your individual lashes.

With Brow Lamination, we can manipulate your eyebrows into your desired shape, using lifting and setting solutions to ensure they remain in place. The results usually last around 90 days.

We can remove unwanted hair from your face and also shape your brows, read more to find out more about hair removal.

There's nothing special you need to do before your appointment. However, it's helpful to arrive a few minutes early to allow yourself time to relax. You should also communicate any health conditions, allergies, or concerncs to your therapist before your treatments begins.


Bamboo fusion massages are great for deep penetrating and rhythmic massage designed to ease aching and tired muscles with warm bamboo canes and essential oils. Our sports massage treatment is highly effective in treating and relieving poor posture, muscular injuries and reduced range of motion, in addition to treating health conditions and problems. If you want to relax, reduce muscle tension or get some relief from pain then book in for a therapeutic full-body Swedish Massage! If you still have questions, you can book in for a consultation to find out which is best for you here.

Yes! There are many health benefits to receiving regular massages, some of which include stress reduction, pain relief, improved circulation, enhanced flexibility, and overall relaxation. Additionally, regular massages can also improve quality of sleep and contribute to a sense of well-being in body and mind.

This comes down to personal preference more than anything. For some people incorporating regular massages is essential for their lifestyle, whereas for others they prefer less frequent treatments to address particular issues. You can always ask your therapist any questions and they can provide you with a tailored plan.

Everyone is welcome in our salon, including, men, women, LGBTQ+ individuals and children - You can even bring the dog!

Prices can vary depending on a different number of factors but cuts start at £15 for children, £18 for men and £42 for a cut and finish. You can see a full list of prices here

We're open until 7:30 pm Wednesday, Thursday and Friday allowing time around your work schedule to come in!

Yes! we'd love to help you decide on your next look completely free of charge. You can book in with us over the phone on 0115 950 1700 or, book through our consultation page.

Aftercare instructions can vary depending on the treatment received. We would generally advise to avoid direct sunlight, excessive sweating and harsh skin care products for a few days post-treatment. Our team will provide you with tailored aftercare instructions after your appointment.

You should avoid using harsh skincare products such as retinoids and exfoliants for several days before your appointment. You should also inform our team about any medications you are on as well as any allergies, or skin conditions you may have prior to your appointment.

Yes, both facials and peels can be beneficial for treating acne as well as preventing future breakouts. Our team can provide more information on the best treatments for your skin.

These treatments can benefit individuals of all ages by improving skin texture, ageing and overall appearance. However, our team can give you more information about the age limits on each of our services you can contact us on 0115 950 1700.

We offer a range of different facial peels including glow and go and clinicare glycolic peel. Your beauty therapist will always recommend the most appropriate face treatment for your skin type and needs.

YES! Both facials and skin peels can be customised to suit various skin types. This includes sensitive, oily, dry and combination skin. Our skilled team can provide you with more information, assess your skin and tailor your treatment accordingly.

This depends on your skins specific needs and requirements along with the type of treatment. We would generally recommend waiting 4 to 6 weeks for facials to maintain skin health, while peels may be done far less frequently usually around every 4 to 6 months. This can vary so it's worth chatting to us for more information!

Yes you can. Facials and peels can compliment other skincare treatments such as microneedling or laser therapy. However, it is important to consult with our team to ensure your safety and compatibility of other treatments.

This all depends on the specific product used during your hair smoothing treatment. Our stylists will provide you with more detailed aftercare instructions after your treatment, including when you can wash your hair and what products are best to use.

Hair smoothing treatments are designed to reduce frizz and make hair smoother and more manageable. They may not completely straighten curly or wavy hair. However, they will significantly reduce frizz and enhance smoothness.

KeraCALM will leave your hair incredibly smooth and glossy for up to three months. However as a rule should not be done more than three times a year as it can start to damage your hair. You should always consult with a stylist as they can provide more information on time frames for hair smoothing.

We'd recommend keeping your hair flat and sleeping on your back for the first three days following hair smoothing treatment. Your hair could become frizzle or wrinkled if you sleep on your side or stomach. If you have anything silk or satin to lay over the pillow this is also useful for maintaining smoothness. Our stylists will provide you with the best sleeping advice as well as all other information after your appointment.

Hair smoothing is a treatment designed to reduce frizz, tame unruly hair and give you a smoother sleeker appearance. It helps to make styling easier and improve the manageability of those with curly or frizzy hair.

Yes! Hair straightening alters the hairs structure for a completely straightened look. Smoothing improves the texture of the hair whilst keeping some natural movement and texture for a more natural look.

Hair smoothing treatments are suitable for a large majority of hair types, including curly, wavy and frizzy. Even chemically treated hair is suitable, however, it's essential to consult with our stylists to determine the best treatment for you.

We would generally recommend colouring or bleaching your hair before you have hair smoothing treatment. However, depending on the treatment and your hair's condition it may be possible to colour or bleach your hair after treatment. We would always recommend speaking with one of our stylists first who can advise you on the best approach.

Our team will provide you with detailed care instructions tailored to the type of extensions you choose. These will typically include instructions such as using sulphate shampoos and conditioners. Gently brushing your extensions and ensure regular maintenance for long-lasting results.

In most situations, yes you can choose to colour your extensions to match your natural hair. However, we'd recommend consulting with our expert stylists before attempting to colour your hair for the best results.

To schedule a consultation for hair extensions, you can call us on 0115 950 1700, email us, or book an appointment through our consultation form. During the consultation, we'll assess your hair, desired outcomes, and provide personalised recommendations for the best type of extensions for you.

It depends on the length and style of the extensions. Pricing starts at £45 an hour for bonds and wefts, and £45 a pack for tapes. Our stylists can give you more of an idea on the cost during your consultation.

At Jacks and Buckley, we use tape extensions, weft extensions and nano tip extensions. You can read more about each of these types of extensions here. Whether it's added volume, length or a flash of colour you desire, please book a consultation with our highly skilled hair extensions expert on 0115 950 1700.

This all depends on the type of extensions. Tape hair extensions can last up to 6 months with the proper care and attention. Weft extensions can usually last 6–8 weeks before requiring a maintenance appointment. With care, your hair extensions could last up to 12 months. Nano tip extensions will last for up to nine months with the right care. For more information, you can contact our highly skilled hair extensions expert on 0115 950 1700.

You can style, curl and even straighten your extensions just like your natural hair. However, it's essential to use heat protection products and avoid excessive heat if you wish to get the most out of your extensions.

When properly applied and cared for, there should be no damage to your natural hair. Our stylists are trained to ensure a safe and gentle method to minimise stress on your hair and provide an excellent quality finish. They can also address any concerns you may have during your consultation or appointment.

No, not at all! Regardless the length of your hair balayage can still look gorgeous. If you have shorter hair such as a pixie cut, balayage is easier to apply than highlights and provides stunning results!

No, if you've never coloured your hair before, having a balayage is the perfect first-time option. Although blonde balayages are more popular you can always experiment with most colours and shades.

This depends on the process and length of your hair. A few small highlights won't take long to apply at all, however, multiple layers can take up to 3 hours. Your stylist will be able to provide a more realistic timeline upon discussing your style. You could always book a consultation beforehand for a better understanding or call us on 0115 950 1700.

Put simply, balayage allows us to add vertical sections of colour throughout your hair, leaving the roots a little darker and growing lighter towards the ends. Ombré provides a more obvious colour gradient but also tends to have darker roots and lighter tips.

Balayage is a hair colour technique in which the colour is hand-painted onto sections of the hair. This creates a more natural, softer effect with more gradual transitions between shades.

Balayage is a versatile technique that can be customised to your unique hair type, regardless of length, colour or texture. Our skilled team at Jacks and Buckley will assess your hair and recommend how to best achieve your desired effect.

Balayage is designed to grow out seamlessly and is perfect for a busy lifestyle so touch-ups are not always necessary. However, it depends on personal preference and some clients may choose to refresh their balayage every few months.

Our team will be able to provide you with personalised recommendations for the best at-home hair care products. Maintenance routines and certain products such as shampoos can help to extend the life of your balayage and keep your hair looking healthy between salon visits.

We love creating a whole number of colours for our clients. From Blondes to Blues we love to try a little bit of everything, you can even check out our Instagram to see some of our colour creations!

Yes, we do! We highly recommend consultations to discuss your hair goals and assess your current hair colour and condition. This allows us to determine the best colouring technique and shade for your hair.

We use high-quality, professional-grade products from trusted brands such as Wella and OLAPLEX. Ensuring long-lasting and vibrant results whilst maintaining the health and integrity of your hair.

We offer a wide range of colouring services, including balayage, ombré, highlights, lowlights, hair colour for men and creative hair colours. There's something for everyone!

The majority of the products we use are cruelty-free. Some products such as OLAPLEX are vegan. If you would like further information on these products feel free to call us or come into the salon!

If you are having a permanent hair colour service, you may require a quick skin test 48 hours prior to your colour appointment. View our skin testing policy here. It is also recommended to arrive with clean, dry hair.

The frequency of hair colouring appointments depends on factors such as your natural hair colour, desired shade, and hair growth rate. Our team can provide more personalised recommendations during your appointment with us.

Customer satisfaction is our priority. If you're not completely satisfied with your hair colour, please let us know as soon as possible and we'll work with you to address any concerns or issues you may have.

You're welcome to request a specific stylist and we'll do our best to try and accommodate this for you around their schedule.

This all depends on your hair type, preferred style and how quickly your hair grows. On average most clients schedule a haircut every 4 to 6 weeks to maintain their desired look.

It's helpful if you arrive with clean, dry hair, and any reference of pictures of styles you like. If you have any concerns or preferences you can discuss these with your stylist during your consultation.

Yes, we provide haircutting services for children as well as adults. Our stylists are experienced in working with children of all ages, ensuring a comfortable experience for them.